Now that every floor in the Forum has at least one cloud printing device with more to follow, I thought it might be useful to provide a few hints and tips on how to get started with cloud printing.
- Setting your machine up
- DICE managed machines
- non-DICE Linux
- Sending a job to a cloud queue
- Collecting your printout
- Other things to note
- Trouble Shooting
- I tried to release a job and it just disappeared!
- I can’t see a Scan button! How do I scan?
- I tried following the instructions for installing the cloud queues on a self-managed Windows machine but all I get is an error message saying
Windows cannot access \\SERVER\printers
We’re not sure why this is happening but missing out the \printers part should do the trick.
You don’t need to do anything, the cloud queues are already installed on the School print servers.
We strongly recommend that you install the IS cloud printing package. This can be downloaded here.
It is extremely important that you are using the correct drivers when you send a job to a cloud queue. If you have followed the relevant instructions above, this should already be the case. Since the cloud printers use the same drivers as the existing Xerox printers in the School, any options you currently use for the Xerox printers should just work with cloud queues.
There are two cloud print queues, cloud-mono and cloud-colour. As the names imply, the cloud-mono queue is for jobs which you wish to print in black and white and the cloud-colour queue is for colour jobs. Note that mono documents sent to the colour queue will be charged at the rate for a colour printout.
Jobs are sent to the cloud queues in exactly the same way as to any other print queue, whether via a shell command such as
lpr or an application’s print dialogue box.
This may not be a simple matter of walking to the nearest cloud device. Not all cloud devices are created equal and some devices are more capable than others.
All cloud devices can produce A4 mono printouts. The devices on levels 4 and 9 of Appleton Tower can produce A4 colour prints and the larger colour devices on level 6 of Appleton Tower, the ground floor coffee area of the Wilkie Building and in the NE corners of the Forum can produce A3 and A4 colour and mono printouts. These latter devices are also capable of feats such as collating and stapling printouts. It’s important to remember that if you attempts to print out a job on a device which lacks a desired ability, for instance printing an A3 job on a device which only supports A4, then the job may well disappear from your queue but not actually be printed out! All cloud devices should have a poster nearby detailing their capabilities.
All cloud devices are capable of colour scanning
Once you are standing in front of a cloud device with the capabilities you require, hold your University ID card against the card reader, which looks like this:
after a short period, you will be presented with the following screen:
NOTE: If you have not used cloud printing before, you may be asked to associate an account with your ID card. Do this by typing your DICE user name and your University AD password into the appropriate boxes. You should only need to do this once. If you don’t know what your AD password is, Support can help
Most of the options on this screen should be obvious, EveryonePrint is a service which makes it easy to print from mobile devices. More details here
Remember, on a device which can only do mono printouts, you will only see jobs sent to the cloud-mono queue.
You can select as few or as many jobs as you like. Pressing the Print button will print your jobs out. You can also delete jobs if you’ve changed your mind. Note that jobs are deleted automatically if they are not printed out within 24 hours. You don’t have to stay logged in while the jobs are printing, if you have a lot of printing to do, you can simply set things in motion, log out by pressing the (real) button marked with a key, and come back to pick up your printouts later.
Once a printer has been cloud enabled, you will need to tap in with your card before you can photocopy or scan. A benefit of this is that when scanning, your email address will automatically be set as the destination for the scan.
As mentioned above, one flaw in the cloud printing system is that jobs which the printer is incapable of printing may simply disappear. Once way to check if this is happening is to look at how much you are being charged for the job (this information is displayed in the Print Job Release screen). If you aren’t being charged a multiple of 5p for a single sided mono job or 8p for a two sided job, then you are attempting to print something other that A4 mono. We’ve noticed that applications such as Acroread can set the paper size to A3 for no apparent reason. If you have the misfortune to have to pay for your printing and this happens to you, contact support for a refund.
Somewhat counter-intuitively, the button for scanning is labelled Email